![]() ![]() Secondly, I despise a reference to Nietzsche from someone writing for a site such as Yelp. Seriously, quotes, caps, and an exclamation point? The only thing that justifies this kind of punctuation is having a seizure. įirstly, the thing I loathe and despise about this review is the indiscriminate use of caps. The thing I loathe and despise most about DC is the "HERD MENTALITY!" Nobody can choose, decide or set their own trends. Hopefully, this will be instructive to readers and novice posters alike. I've kept it anonymous to be fair, but these are real statements taken from reviews of restaurants that have otherwise been well-regarded by professional reviewers. Therefore, I've decided to add my commentary to some of the more ridiculous chatter. ![]() That's the downside of a popular, democratic media. Sometimes it even seems vaguely believable. It's good for a business to listen to their customers' criticisms, but what I'm talking about is asinine comments from thoughtless people-chatter that is better left unheard. I don't mean to suggest that criticism should be brushed off. Are these reviews what people are basing their dining decisions on?īefore one gets the wrong idea, I like Yelp and appreciate the concept. While looking through those reviews, I noticed a flock of reviews lacking rigor, ethics, and discretion. But the final straw really happened when I turned to Yelp reviews of well-regarded places that I've been. Much like a terrorist, bomb strapped to chest, this is when customers threaten to unleash their criticism online when demands are not met, regardless of the veracity of their claim. ![]() There's also occasional incidents of Yelp terrorism. As famed chef Thomas Keller once said, "Didn't your mother ever tell you-you get what you pay for?" People are not acquainted with the real costs of things. Seems innocent enough, but what if that's how a potential customer makes their decision of whether or not to go to your restaurant or bar? By all indications they'd placed the wrong review on the wrong site. Perhaps it's the Yelper I sent a private message asking if she's actually been to my bar. Not my sympathy for the customer but for the reviewer. So my sympathy for the customer is great. We're staffed with humans doing imperfect work and, no matter how well-trained our staffs are, the human factor always peers through. I get it: restaurants and bars are loaded with miscues, mistakes, and bad behavior. I even contacted particularly upset reviewers at previous establishments I'd worked and offered them either a free meal or drink when we erred. I used to pay attention with great interest. Yelp's eponymous chatter on the street can seem an invaluable resource for knowing what customers think. Restaurant and bar owners are often captivated by online reviews. ![]()
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